The Association of British Insurers’ (ABI) Customer Impact Scheme is part of our industry’s commitment to continuously build on customers’ experiences. An annual customer survey is conducted, and each participating company is required to produce a report of their results. This is our second year in the Scheme and is another opportunity for us to find out how we are doing.
We have signed up to the following three customer commitments, which we will monitor ourselves against.
- To develop and promote products and services which meet the needs of customers.
- To provide customers with clear information and good service when they buy products.
- To maintain appropriate and effective relationships with customers, providing them with a good service after they have bought a product.
If you are interested in taking part in our next Customer Impact Survey or would like to find out more, please contact us at customerimpact@pgl.net or call 01564 202529.
To view our latest Customer Impact Scheme Report, please follow the link below.
To view the industry report on the Customer Impact Survey, follow the link below.
For more information on the Customer Impact Scheme visit ABI’s website at www.customerimpact.org.